Support
Support
Most questions are answered in the docs. If yours is not, here is how to reach a person.
Contact
Support email coming soon. We are setting up a support address. Until then, the answers below cover most cases, and public-notice requests go through the trial request form.
When you write, include the checkout id or watch id. Never send your credit key, webhook secret or card details.
Common questions
- My watch has not matched.
- Read it with GET /v1/watch/{id}. State active means it is still checking; last_checked_at and last_observed_value show what was seen. Checks are periodic, not real time, and a watch ends after 7 days.
- The page was refused.
- Run a free dry-run first (the box on the home page, or POST /v1/check). It says whether the page is blocked, JavaScript-only, disallowed by robots.txt, or lacks the data your condition needs. Refused pages are never charged.
- I lost my credit key.
- It cannot be recovered. We store only a hash of it. Keep the key somewhere safe when it is shown.
- I paid but see no credits.
- Credits arrive within a few seconds of payment. Check your balance with GET /v1/credits. If it is still missing, contact us with the checkout id from your Stripe receipt or the thanks page.
- How do I check a receipt?
- POST the receipt to /v1/receipt/verify. See the docs.
- Public-notice monitoring.
- Use the trial request form on the public-notices page. We reply by hand.
- UntilBot visited my site.
- Add a Disallow rule for UntilBot in your robots.txt and it will stop. Details are on the crawler info page.